You’ve probably already heard that your company needs to improve their process execution. In an environment that gets more competitive day by day, the greatest challenge companies must face is increasing their productivity, but this factor is not enough either nowadays. Today, companies must be intelligent and agile, as only the ones able to adapt to the market and improve constantly their processes will have possibilities to overcome their competitors.
In this context, you may have seen the word BPM somewhere by now. If you don’t really know what is this about, in this article we’ll try to help you understand what it is and how can it help with efficiency in commercial processes.
BPM means Business Process Management, and it’s a methodology of management that applies certain techniques and elements to improve processes in companies.
The first thing we must do is identify our existing processes and getting to know their workflow. After that, we should analyze the mistakes in these processes and, finally, suggest improvements or modifying the processes so they become more effective. It looks easy, right? It is!
Companies have always had concerns on optimizing their processes, this is nothing new. The concept BPM appeared in the early 2000 thanks to the book Business Process Management – The Third Wave. Since it launched, this method is being implemented in some of the biggest international organizations, and in some of the not that big ones too.
What is, then, a BPMS?
We tend to mistake BPM for BPMS (Business Process Management System). What is the difference, apart from the “s” at the end?
Let’s make here a small parenthesis before continuing.
When we talk about a BPM we must take into account its three dimensions; the created value, which is the core of any company, that is, its business; the transformation, every process that allows it to add this value; and the management, which allows it to coordinate the people and resources so they are aligned in the creation of this value.
While a BPM refers to the process management discipline, the latter refers to the software that helps automatize the whole flow of information and tasks, which will have been identified in the design process. Technology is nothing more than a catalyst that will implement these three dimensions in an organization.
With process automation, some activity flows that could last 4 hours are reduced to one. Besides, this software provides a quick and precise access to information, helping the responsible people of the process take better decisions and act consequently in real time, reducing the time-to-market.
To sum it up, we could say that a BPM allows companies to execute tasks in a more reliable way, making less mistakes and in less time. If we go into detail, we can say that specific benefits of a PBM can be divided in three categories:
A question that may come to your mind is “which is the best BPM for my company?”, and the answer is, of course, it depends. As we said before, technology is only a facilitator, an infrastructure to base the implementation of the BPM, and this is why the real question is not which software is the best, but which software will adapt better to my company’s needs.
Discovering the best solution, with the best value for money, requires an analysis that goes further than just taking into account the functionalities of the solution. Before choosing a BPM we must ask ourselves these questions:
To sum it up, BPM’s benefits are easy to understand, but as its implementation is not trivial, and choosing the technology is not either, we’ll give you some advice so you can choose a good one: